Booking Policies - Bounce Ping Pong

ACTIVITY ONLY AND BRUNCH BOOKINGS

The number of people in your group will determine the number of activity tables and duration.
At the time of booking we require a full payment for your chosen activity or brunch package to secure the booking.
Depending on your group size, a pre-order of food and/or drinks may be mandatory. This will be advised at time of booking.
A decrease in number of guests after the booking has been confirmed may result in a new table allocation that fits the updated group size.
You can cancel or amend your booking up to 48 hours prior to its start time. Within 48 hours activity-only or brunch bookings are non-refundable and non-transferrable.
If you wish to pre-order food and/or drinks for your activity only or brunch booking, you can do this up to 48 hours prior to your booking. All pre-ordered food and drinks need to be pre-paid in advance to your visit.

BOOKINGS WITH GROUP PACKAGES

The number of people in your group will determine the number of activity tables and duration.
At the time of booking we require a full payment for your chosen package to secure the booking. 25% of this amount acts as a non-refundable and non-transferrable confirmation deposit.
A decrease in number of guests after the booking has been confirmed may result in a new table allocation that fits the updated group size.
You can cancel your booking up to 7 days prior. In this instance 25% of your booking value will be retained as a non-refundable and non-transferrable deposit. Within 7 days packages bookings are fully non-refundable and non-transferrable.
If you wish to pre-order additional food and/or drinks for your booking, you can do this up to 48 hours prior to your booking. All pre-ordered food and drinks need to be pre-paid in advance to your visit.

EXCLUSIVE AREA AND PRIVATE ROOM BOOKINGS

Exclusive area bookings are allocated up to 4 hours as the duration of the booking.
Private room bookings are allocated up to 6 hours as the duration of the booking.
Exclusive area and private room bookings are available to reserve on a pre-paid minimum spend basis, which varies by day of the week and time of the day. Our team can advise you on rates upon your initial enquiry for one of these booking types.

The pre-paid minimum spend is fully convertible into your choice of a group package, plus any other additional food and drinks pre-orders, a bar tab or a Games Gurus add-on, if your chosen package adds up to below the required minimum spend. If you agree a bespoke food and/or drinks pre-order, in place of a group package, for your exclusive area or private room booking with our team, then the cost of activity per person will also be accounted for within the minimum spend.
A 12.5% discretionary service charge will be added to the booking when the final payment is taken.
Should you pre-order any additional items which exceed the required minimum spend, then a 12.5% discretionary service charge will also be added to any amounts above the minimum spend.
The minimum spend is fixed and is irrespective of group size.
At the time of booking we ask you to select your preferred group package (you can always upgrade your package at a later date).

A non-refundable and non-transferable 25% confirmation deposit based on the minimum spend or the booking total (if your chosen pre-order of group packages, food, drinks or any other add-ons exceeds the minimum spend) is required. Until then all bookings are on a first come, first served basis.
The deposit paid will go towards the final cost of your booking which is due at least and no later than 14 days prior to the booking date, at which point the full balance is non-refundable and non-transferrable.
For bookings made within 14 days of the booking date, a full payment is required at the time of booking in order to confirm it.
Within 14 days of an exclusive area or a private room booking date, the food and drink allocation of your chosen package associated with the decrease in guest numbers will still be served for your group on the day of the booking.

If you wish for the food (for the guests unable to attend) to not be served to avoid food waste, we would really appreciate you notifying us in advance to your booking so we can avoid unnecessary food preparation.

The activity cost and the Games Guru cost associated with the decrease in guest numbers will be forfeited.

ALL BOOKING TYPES

Any unused monies on the day of the booking are non-refundable and non-transferable after the booking has finished.
Ordering further food and drinks during the booking will be subject to availability of the menu on the day and will need to be paid for at the venue on the day.

THE ACE AND CHAMPION PACKAGES

Unlimited pizza within the Ace or Champion package is capped for a duration of 2 hours. If your booking duration is less than 2 hours, you will receive unlimited pizza for the duration of your booking.

UNDER 18S AT BOUNCE

We are able to welcome under 18s Monday – Saturday before 6pm and all day on a Sunday.
With children under the age of 18, we ask that for every 5 children, an adult over the age of 21 is part of the group. This is to ensure safeguarding of children under the age of 18 in a licensed premises.
Please note, photo ID may be required on arrival as we operate a challenge 25 policy.
By booking with Bounce Ping Pong, you are confirming that you are over 18 years old

CCTV

Please note CCTV is in operation in our venues for the safety of our staff and guests.

FULL VENUE HIRE, MEETINGS AND CONFERENCES

By booking a full venue hire, meeting or conference at Bounce you agree to the following terms and conditions:

Any pricing or proposal quoted for one of the above event booking types is valid for 48 hours only.
To confirm one of the above event booking types a contract, signed by you (the client) and Bounce (the venue), is required.
Following this a 25% non-refundable and non-transferrable deposit payment based on the contracted total of the event (if booking more than 28 days before the event date) is required within 48 hours to fully secure the event, otherwise the event date may be released by the team. (please note: if booking 28 or less days before the event date, a 100% payment based on the contracted total of the event will be needed).
The 25% deposit paid is non-refundable and non-transferrable, even if the event is cancelled, with a further non-refundable payment of the remaining balance to be paid at least 28 days prior to the event date.
Cancellations: The venue reserves the right to retain 100% of the fees if notified of a cancellation less than 28 days prior to the event.
An event food, beverage and activity pre-order and guest dietary requirements, including any known allergies, are required to complete the function sheet prior to the event.
If a pre-order is not provided seven days prior to the event, a function sheet will be created on your behalf up to the value of the contracted event total based on the venue’s suggestion. Any changes will be at the discretion of the venue.

BOUNCE CHRISTMAS 2024 T&CS:

Peak and off-peak package and activity prices:

During the Christmas period (Nov 25th 2024 – Dec 24th 2024), we offer varied peak and off-peak package and activity pricing, dependent on the day of the week and time of the day you are making a booking for.
Should you amend your booking date and/or time, we will amend accordingly your booking’s price, should the new date and/or time fall into a different pricing category.

Activity only and bottomless brunch bookings:

The number of people in your group will determine the number of activity tables and duration.
At the time of booking we require a full payment to secure an activity only or a brunch booking which is refundable up until 7 days prior to the booking date and start time.
Depending on your group size, a pre-order of food and/or drinks may be mandatory, this will be advised at time of booking.
A decrease in number of guests after the booking has been confirmed may result in a new table allocation that fits the updated group size. The cost associated with the decrease in guest numbers will be forfeited if amended within 7 days of the booking date and start time.

Christmas package bookings:

The number of people in your group will determine the number of activity tables and duration.
At the time of booking we ask you to select your preferred Christmas package (you can always upgrade your package at a later date).
A non-refundable and non-transferable 25% confirmation deposit based on your booking total is required. Until then all bookings are on a first come, first served basis.
The deposit paid will go towards the final cost of your booking which is due at least and no later than 28 days prior to the booking date, at which point the full balance is non-refundable and non-transferrable.
A 12.5% discretionary service charge will be added to the booking at the time of final balance payment.
For bookings made within 28 days of the booking date, a full payment of the booking value is required at the time of booking in order to confirm it.
Outside of 28 days or more of the booking date, a decrease in number of guests will be honoured and you will receive a refund for guests not attending, minus the nonrefundable and non-transferrable 25% deposit.
- Within 27-14 days of the booking date, a decrease in number of guests may result in a new table allocation that fits the updated group size and you will have a choice of still receiving the full package allocation as per original number of guests or converting monies paid associated with the decrease in guest numbers from a package to any other additional food and drinks or a bar tab (non-refundable and non-transferrable) to be used during the booking.
- Within 13 days of the booking date, a decrease in number of guests may result in a new table allocation that fits the updated group size. The food and drink allocation of your chosen package associated with the decrease in guest numbers will still be served for your group on the day of the booking.
- If you wish for the food (for the guests unable to attend) to not be served to avoid food waste, we would really appreciate you notifying us at least 2 days prior to your booking date so we can avoid unnecessary preparation.
The activity cost and the Games Guru cost associated with the decrease in guest numbers will be forfeited.
We ask that you provide a pre-order of the drinks corresponding to your chosen package to us, along with any dietary requirements or known allergies in your group, at least 28 days prior to the booking date. If we don’t receive a pre-order of the drinks, we will provide a selection on your behalf.
- For bookings made within 28 days of the booking date, we will agree a bespoke due date when your pre-order will need to be provided by.

Exclusive area and private room Christmas bookings:

Exclusive area bookings are allocated up to 4 hours as the duration of the booking.
Private room bookings are allocated up to 5 hours as the duration of the booking.
Exclusive area and private room bookings are available to reserve on a pre-paid minimum spend basis (plus a 12.5% discretionary service charge), which varies by day of the week and time of the day. Our team can advise you on rates upon your initial enquiry for one of these booking types.
A 12.5% discretionary service charge will be added to the booking.
Should you pre-order any additional food and drinks or a bar tab, which exceeds the required minimum spend, then a 12.5% discretionary service charge will also be added to any amounts above the minimum spend.
The minimum spend is fixed and is irrespective of group size.
At the time of booking we ask you to select your preferred Christmas package (you can always upgrade your package at a later date).
A non-refundable and non-transferable 25% confirmation deposit based on the minimum spend or the booking total (if your chosen pre-order of Christmas packages, food, drinks or any other add-ons exceeds the minimum spend) is required. Until then all bookings are on a first come, first served basis. The deposit paid will go towards the final cost of your booking which is due at least and no later than 28 days prior to the booking date, at which point the full balance is non-refundable and non-transferrable.
For bookings made within 28 days of the booking date, a full payment of the booking value is required at the time of booking in order to confirm it.
Within 27-14 days of an exclusive area or a private room booking date, a decrease in number of guests will mean you will have a choice of still receiving the full package allocation as per original number of guests or converting monies paid associated with the decrease in guest numbers from a package to any other additional food and drinks or a bar tab (non-refundable and non-transferrable) to be used during the booking.
- Within 13 days of an exclusive area or a private room booking date, the food and drink allocation of your chosen package associated with the decrease in guest numbers will still be served for your group on the day of the booking.
- If you wish for the food (for the guests unable to attend) to not be served to avoid food waste, we would really appreciate you notifying us at least 2 days prior to your booking date so we can avoid unnecessary food preparation.
- The activity cost and the Games Guru cost associated with the decrease in guest numbers will be forfeited.
If the decrease in number of guests is by 40% or more, we will discuss with you a reduction in the size of the allocated area or an alternative space to a private room to ensure your group has the best possible experience.
We ask that you provide a pre-order of the drinks corresponding to your chosen package to us, along with any dietary requirements or known allergies in your group, at least 28 days prior to the booking date. If we don’t receive a pre-order of the drinks, we will provide a selection on your behalf.
For bookings made within 28 days of the booking date, we will agree a bespoke due date when your pre-order will need to be provided by.

All booking types:

Any unused monies on the day of the booking are non-refundable and nontransferable after the booking has finished.
Ordering further food and drinks during the booking will be subject to availability of the menu on the day and will need to be paid for at the venue on the day.
We do not hold any bookings without a deposit payment. Your booking is only confirmed once a deposit or a full balance payment is made, depending on how many days in advance you are making a booking.

Gold package:

Unlimited pizza within the Gold package is capped for a duration of 2 hours. If your booking duration is less than 2 hours, you will receive unlimited pizza for the duration of your booking.

Games Gurus:

Games Gurus are available as part of the Gold package. We are unable to guarantee a Games Guru if you book less than 28 days prior to your booking date. If we are unable to assign you a Games Guru, we will reduce the price of your package by £6pp if booked during a peak time or £5pp if booked during an off-peak time.
If you’d like to add a Games Guru to any other booking type, this is subject to availability.

Meetings, conferences and full venue hire during the Christmas season:

If you are booking a full venue hire, a meeting or a conference, then the terms and conditions for these booking types will be shared with you separately by our Events Team as part of the booking process.
You can reach out to the Events Team via events@bouncepingpong.com

If you are running late on the day of your booking:

During the Christmas period, due to high volumes of bookings, we are only able to hold your tables or areas for a maximum of 15 minutes after your booking start time.
Where possible, if there is availability on the day, we will try to accommodate your booking to start later but we cannot guarantee this and if your tables or areas are rebooked again for another group, your booking will still have to finish at its original end time.
We kindly ask you notify us in advance if you/your group are running late on the day of the booking, so that our teams have notice to make necessary adjustments.